FAQ
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed in 1-2 business days. Shipping typically takes 3-7 business days for European Countries and 7-14 business days for international orders.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over €35,00 (before tax and after discounts).
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track it under your account.
What is your return policy?
We accept returns within 14 days for unworn, unwashed items with tags attached. Due to hygiene reasons, panties and bodysuits are final sale. Please see our return policy at the bottom of our site.
How do I start a return or exchange?
Please send us an email at milagraylingerie@gmail.com, or see the refund policy at the bottom of our site.
How do I know what size to order?
Check out our size guide for help.
How can I contact you?
Email us at milagraylingerie@gmail.com or use our chat feature on the website for faster response times.
Do you offer gift cards?
Yes! Digital gift cards are available and never expire.